Newsletters From BTU

4.37 Million Customers Seeking Redress In Lloyds

According to documents leaked to the union there are some 4.37 million Lloyds customers awaiting remediation outcomes (in non-gobbledygook, having complaints resolved) costing the bank £766 million, and that doesn’t include new remediations introduced this year. Those...

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Lack Of Transparency

The main problem with the bank’s new approach to pay and performance is its fundamental lack of transparency. According to the bank’s own research, 31% of staff don’t trust their line manager to make fair decisions about their reward. That’s a startling statistic. And...

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Transparency Of Bonuses

It seems that SPWs pricing strategy – which was quoted extensively in the Financial Times from a leaked internal document – has set the cat amongst the pigeons. The Financial Times said: “The aggressive pricing strategy….comes as it [SPW] seeks to become a big...

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Lloyds Sales Culture – 2019

In a recent article on the PPI mis-selling scandal, the Financial Times quoted from an unnamed Lloyds seller who was working in the bank when PPI was being sold. The article says: “When Mathew started working for one of the UK’s biggest banks in the late 1990s, he...

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The Surveys That Changed The World!

It was us. We did it. We boosted the UK economy to the tune of £48 billion (cost to date of the payment protection mis-selling scandal) and that had a greater impact than the Bank of England’s quantitative easing (QE) programme according to many economists. It was a...

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Saving Money Or The Environment?

Let’s be clear, changing the company car scheme is not about saving the environment, it’s about saving money. When all’s said and done, the bank will save more money from forcing eligible employees to take the allowance, be that consolidated into basic pay or not,...

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BTU Newsletters

Information when you need it most. Working in a rapidly changing industry you need authoritative, up to date information. Most importantly you need information you can rely on. BTU’s regular newsletters will bring you the information you need; readable but with enough detail for you to form an opinion on the facts. We want you to see our newsletters regularly and as soon as they are issued.

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