Mar 25, 2024 | All Members, Pensions
We’ve been saying for months that Willis Towers Watson’s level of customer service is woeful. Members have complained about not being able to get through to WTW or not having letters answered. We wrote to Mr Harry Baines, Chairman of the Trustee Board, who also never...
Nov 16, 2023 | All Members, Pensions
The Net Promoter Score or NPS, which is used by the largest companies in the world including Lloyds Banking Group, measures customer experience by asking one question: ‘How likely would you be to recommend brand/product/service to a friend or other colleague?’ Answers...
Sep 4, 2023 | All Members, Pensions
Lloyds Banking Group and other listed companies could be allowed to extract as much as £50 billion from their pension schemes under radical plans set out by the Chancellor in his recent Mansion House speech. One of the central ideas floated by the Chancellor is to...
May 4, 2023 | All Members, Pensions
Lloyds made a total of £2.2bn of pension scheme deficit reduction contributions in 2022. Those contributions were made to the group’s three main defined benefit (DB) pension schemes. Fixed deficit reduction contributions of £800m were paid in full during the first...
Apr 28, 2023 | All Members, Pensions
A few weeks ago, the Bank launched its new redundancy policy, which will see payments slashed for those staff who refuse the offer of a ‘reasonable’ alternative role (as defined by the Bank of course) or reskilling opportunity. Lloyds has now announced –...
