Advice


24 Hour Advice

We understand that some members find it difficult to talk to us whilst they are at work so advice is always available 24 hours a day. BTU is the only union in the country providing professional individual advice from full time officials to its members 7 days a week, 365 days of the year. And of course the service is completely confidential.

BTU’s Advice Team are all experienced trade union officials, but with a unique understanding of the issues Lloyds group staff face. Most worked for the Bank before leaving to join the Union. They know the problems members face on a daily basis and the difficulties people can encounter in making their voices heard in a large organisation. They’re there to advise you on any matter that could affect your work and they will be sympathetic and understanding, whatever your problem.

Like all BTU Officials, the Advice Team are employed and paid by the Union. We don’t employ officials seconded from the Bank because we believe our members want to work with representatives who have no conflicts of interest, can’t be pressurised and whose only priority is assisting them.

Among the issues the Advice Team deal with frequently are:

  • Job Security
  • Changes in working hours
  • Employment rights
  • Mobility
  • Overtime
  • Sales pressures
  • Voluntary early retirement and redundancy
  • Performance Appraisal / Performance Management
  • Performance Improvement Policy issues

Representation

As a Lloyds group employee you have a statutory legal right to be accompanied at all formal meetings with the Bank, including grievance and disciplinary hearings. BTU advisers are able to represent you at these meetings, so you have professional advice on hand and are supported every inch of the way. If necessary, BTU will represent you at any Employment Tribunal that may result.

And when faced with a disciplinary charge everyone needs an advocate. People who think they can represent themselves in an area as complex as employment law really are asking for trouble when the Bank employs an army of HR professionals backed up by a legal team. And the idea of getting advice from a lawyer, who won’t be able to represent them anyway, at about £250 to £400 per hour, is a bit fanciful.

Last year across the Union we supported over 2,500 members in cases of all different types and everyone was represented by an Official employed and paid by our members not by the employers with whom they’re supposed to be negotiating.

If your job’s on the line you need to know you’re going to be represented by professionals and it would be an unequal fight without someone on your side with the expertise to look after you and, just as important, the independence and willingness to fight your corner.

Injuries at Work

Most of us think banking offers a safe working environment compared to many other industries, but injuries occur regularly.

Where this is as a result of Bank negligence, BTU will issue legal proceedings on behalf of the member not just to win compensation for the injuries sustained but equally importantly to ensure that action is taken to remove the possibility of another member of staff sustaining the same injury.

If you’re involved in an accident at work, however trivial it may seem at the time, should contact BTU as soon as possible. You will be asked to complete a comprehensive questionnaire concerning the injury to help BTU and our lawyers make a decision on whether legal action is justified.

Once a case is underway all costs are met by BTU and members receive regular updates and advice at each stage of the process. For help phone BTU’s Advice Team on 01234 262868 or email 24hours@btuonline.co.uk.

For help phone BTU’s Advice Team on 01234 262868 or email 24hours@btuonline.co.uk.

Welfare Counselling

We’re not just interested in problems at work. The Union also performs an important welfare and support role for members who face illness, medical, social, financial or domestic difficulties or stress.

For most of us there is an understandable reluctance to involve other people in our problems. But all too often non-work related problems can affect our jobs, with serious consequences. If you have a problem with which you need help we want to hear from you.

Our Advice Team has considerable experience in counselling members regardless of whether their problems are directly work-related or not. This service is free and confidential between the Counsellor and member.

Naturally our welfare and support services are provided with the utmost confidentiality and if you would like to take advantage of this service please phone the Union’s 24 Hour Advice Line on 01234 262868.

 

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